E-Government Gateway

If you are in the country, you can get your password from PTT branches and Türksat Kablo Offices by applying in person, if you are abroad, you can get your password free of charge from embassies and consulates by applying in person.

In case of use of mobile signature, electronic signature, Republic of Türkiye new identity card or online banking, password can also be generated after a successful login with any of these methods.

• Türkiye citizens who are at least 15 years old can receive a password,
• Blue card holders (foreign nationals specified in Article 28 of the Turkish Citizenship Law No.5901),
• Foreigners with foreign identification number given by the competent authorities of the Republic of Türkiye can receive passwords

Over 15 years old T.R. Citizens, they can obtain a password by submitting one of the following identity documents with their ID number.

• Identity Card,
• The Republic of Türkiye Identity Card (new),
• Valid Temporary Identity Document Issued by the Registry Office,
• Passport,
• Qualifying certificate

Blue card holders are required to present their blue card when obtaining a password. Blue card holders are asked to present an identity card, passport or driver's license with a photograph issued by the authorities of the state of nationality in addition to this card when applying for a password. Persons who do not have their Blue Card with them must present any of the official identity documents issued by the government of the country of nationality.

Foreigners who have a foreigner identification issued by the competent authorities of the Republic of Türkiye can get a password from the PTT branches and Türksat Kablo Offices in the country by submitting one of the following documents issued by the competent authorities of the Republic of Türkiye.

• Valid Residence Permit Certificate,
• Valid Temporary Protection Permit Certificate
• Valid International Protection Applicant / Status Holder Identity Document
• Valid Stateless Person Identification Document
• Work Permit and Passport

Those who are unable to obtain a password in person by application can obtain a password through their proxies by giving power of attorney. For this, the original of the power of attorney and one of the valid identification documents must be presented in the delivery of the password. However, in the power of attorney, it should be clearly stated that the person who is appointed as proxy is authorized to receive a password.

Person appointed as guardian by court decision can receive a password on behalf of his/her ward. For this; the original court decision that they have been appointed as a guardian and one of the valid identification documents must be presented in the delivery of the password.

• Enter the address turkiye.gov.tr to your browser. (Or download the e-Government Gateway mobile application to your smartphone from IOS, Android, Huawei market.)
• Click the "Sign In" button in the upper right corner of the page.
• Enter your ID number and Password in the relevant fields on the login page.
• When you log in for the first time with the password you received from PTT branches or Türksat Kablo Offices, the system directs you to the password change page. You must set a secure password in accordance with the criteria on this page.
• After the password determination process is completed, your password is ready for use, you can log into the system with this password.

Please read the warnings on the screen about the password carefully. For your security, please do not share your password with anyone.

When you want to change your password;

• Login to the e-Government Gateway with your password.
• Click the "Change My Password" button in the user menu.
• On the page that opens, first write your current password you are using.
• Type your new password, which you have determined in accordance with the secure password creation rules on the page, in the next boxes and click the "Change" button.

If you forgot your password, lost it or used (stolen) by someone else, you can get a new password with one of the following options:

• You can renew your password at e-Government Gateway.
• You can get a new password from PTT branches and Türksat Kablo Offices.
• You can log in to the e-Government Gateway with electronic signature, mobile signature, online banking or a new Turkish ID card, and after logging in, you can set a password free of charge from the "Change My Password" page in the user menu. You can use this password for your next logins.

Passport renewal; You must have defined and verified your mobile phone number (or your e-mail address together with your mobile phone number, depending on the password reset method you have chosen on the profile page) in your profile.

To renew your password;

• Click the "Forgot My Password" button on the login page.
• Select one of the options on the start page and click the "Continue" button.
• Select the identity type you will use and write the information requested on the "Identity Number" and "Identity Details" pages in the relevant boxes.
• Please write your verified contact information at the e-Government Gateway.
• Enter the verification code sent to your mobile phone (and e-mail address) on the "Security Code" page.
• Set a new password.

The Republic of Türkiye has attained the age of 15 e-Government Portal users and the blue card users can benefit from this service password reset. However, foreign users cannot benefit from the password renewal service.

• Login with password.
• Click on "My Contact Options" in the user menu.
• If the mobile phone and e-mail are not registered, write your mobile phone number and e-mail address in the relevant sections.
• On the next screen, select the authentication type for security and enter your ID information.
• Type the verification codes sent to your mobile phone number and e-mail address in the boxes and click the "Verify" button.

To update the registered and verified phone number or e-mail address;

• Delete the mobile phone number or e-mail address registered in your account, replace it with your current mobile phone number and / or e-mail address and click the "Update" button.
• On the next screen, select the authentication type for security and enter your ID information.
• Click on the "Verify My Mobile Phone Now, Verify My E-Mail Address Now" buttons on the line with your current mobile phone and e-mail address.
• Type the verification codes sent to your mobile phone number and e-mail address in the boxes and click the "Verify" button.

To close the login with password;

• Login to the e-Government Gateway with your e-signature or mobile signature.
• Click the "Close Login with Password" button on the user menu "Security and Settings" page.

To re-open the login with the password;

• Login to the e-Government Gateway with your e-signature or mobile signature.
• Open the "Security and Settings" user menu and click the "Open with Password" button.

When you get a new password from PTT branches or Türksat Kablo Offices, login with the password will also be active.

The e-Government Gateway password can be canceled from PTT directorates or authorized branches. In case of power of attorney or guardianship, the rules applied for password retrieval also apply to password cancellation.

Is there a password fee?

Those who will get a password for the first time from PTT branches and Türksat Kablo Offices are charged 5 TL as a transaction fee. After the first password, an additional fee of 20 TL is paid for each password to be obtained from PTT branches and Türksat Kablo Offices for any reason.

Is There An Annual Usage Fee For Password?

There is no one-year usage fee for the e-Government Gateway password.

Electronic signature (e-signature) is the data used to determine who the signer is by attaching it to a document in electronic environment. During e-signature login, we control the signed data, its integrity and reliability. In accordance with Electronic Signature Law No. 5070, e-signature is equivalent to wet signature. Signing is carried out using the certificates distributed by organizations authorized to issue e-signature certificates.

Electronic signature as stated in Electronic Signature Law No. 5070; electronic data that is attached to other electronic data or is logically linked to electronic data and used for authentication purposes.

Electronic signature; consists of letters, characters or symbols that guarantee, information is transmitted in an environment that is not accessible to third parties, without compromising its integrity (in its original form created by the party transmitting the information) and verifying the identity of the parties, by electronic or similar means.

To have an electronic signature; you must apply to one of the Electronic Certificate Service Providers authorized by the Information and Communication Technologies Authority. You can find information about Electronic Certificate Service Providersfrom this address https://www.btk.gov.tr/elektronik-sert Certificate-hizmet-saglayicilari

In order to run your electronic signature, you must first install the card driver software. This software can be found in the CD or other media sent with the electronic signature, or can be obtained from the website of the company from which you received your e-signature. If you can access your electronic certificate with the program installed on your computer, your certificate is ready for use.

e-Government e-Signature Application is a Java application running on the computer. You can download and run this application from the e-signature tab on the home screen with Java Web Start software. Java Web Start software allows easy activation of applications with a single click, ensures that you are always running the latest versions of applications, and makes complex installation or upgrades unnecessary. With the help of the e-Government e-Signature Application, you can log into the e-Government Gateway and use services that require e-signature.

• What is e-Government e-Signature Application?
• Java runtime environment (JRE) 1.7 or higher versions
• Operating system: Windows 2000/2003 / XP / Vista, Linux, macOS, Solaris Sparc
• Electronic signature certificate valid within the borders of TR

To run your electronic signature;

Supported configuration must be provided. Supported configurations:

• Java runtime environment (JRE) 1.7 or higher versions
• Operating system: Windows 2000/2003 / XP / Vista, Linux, macOS, Solaris Sparc
• Electronic signature certificate valid within the borders of TR

The smart card reader driver must be installed on the computer where the signing is performed.

The smart card driver must be installed on the computer where the signing is performed.

It should be possible to log into the smart card through the programs provided by the certificate provider company.

The following steps are followed to enter the e-Government Gateway with electronic signature:

• Select the "login with e-signature" option from the login menu.
• On the screen that appears, enter your TR ID number and click the "Continue" button.
• Open the e-Government e-Signature Application and select the card type of the certificate.
• Enter the transaction code on the login screen into the e-Government e-Signature application.
• Select the certificate from the application and enter the PIN code of the certificate.
• If the process is completed successfully, you will be directed to the home page as logged in in the browser.

It is an application that enables secure electronic signature transactions using mobile phone and GSM SIM card in accordance with the Electronic Signature Law No. 5070 and the relevant legal legislation.

Mobile signature is a service offered by GSM operators. You can obtain mobile signature by applying to TT Mobil, Turkcell or Vodafone, which offer this service. The e-Government Gateway is currently integrated with TT Mobil, Turkcell and Vodafone mobile signature services.

The following steps are followed to enter the e-Government Gateway with mobile signature:

• Select the "Mobile Signature" option from the login menu.
• Enter your ID number and your GSM number with mobile signature subscription, enter your GSM operator and press the "Continue" button.
• While the summary of the signature text opens on the computer screen, the summary of the signature text is displayed on your mobile phone. The signature text summary on the screen and the text sent to your mobile phone must be the same. In this case, you can read the contract on the screen and sign it with your mobile phone. If you give up login with mobile signature, you can return to the main page by using the "Cancel" button on the screen.
• After signing the summary of the signature text sent to your mobile phone, complete the entry process by pressing the continue button on the screen.

Online banking customers of banks that work with the e-Government Gateway can securely enter the e-Government Gateway with the customer ID / ID number and password / password they use to log in to the online banking. This login method offers users an alternative and secure login channel to password.

The following steps are followed in order to enter the e-Government Gateway via Online Banking:

• Select the "Online Banking" option from the login menu.
• Click on the bank where you use the online banking application.
• Enter the customer ID / ID number and password / password used for online banking login in the relevant fields on the opening page of the bank.
• When you complete these steps, you will be authenticated to e-Government Gateway system.

Even if the bank customer is not an e-Government Gateway user before, can log into the e-Government Gateway via Online Banking and become a user.

The person who enters the e-Government Gateway via Online Banking can securely create a password from the e-Government Gateway profile field, if they wish. They can use this password in the following e-Government Gateway entries.

The e-Government Gateway passwords and personal information of the users are never shared with banks. Banks also provide their customers' account information, passwords, customer numbers, etc. do not share their information with the e-Government Gateway.

Users who do not find it safe to enter the e-Government Gateway via online banking or who want to close the login with on online banking for various reasons, can close the login via online banking by clicking the "Access Restrictions" in the e-Government Gateway profile area. Unless the user has selected the "Open" option, the user cannot log into the system with online banking.

With the new type of ID Cards that have been started to be distributed by the General Directorate of Population and Citizenship Affairs, you can enter the e-Government Gateway. However, a standard smart card reader or keypad card reader should be used for this.

In order to enter the e-Government Gateway using your new type of ID Card:

• Click on the "Turkish ID Card" option on the e-Government Gateway "Login" page.
• Download the e-Government Gateway ID Card Application to your computer.
• Write your ID number.
• Insert the ID card in the card reader and select the card reader type you use.
• Type the transaction code that appears in the internet browser in the relevant field on the page.
• Type the PIN code of your ID card and click the "OK" button.
• If the process is completed successfully, you will be directed to the home page as logged in in the browser.

Mobile e-Government Applications is the easiest way to use e-Governement gateway services. In order to use the application, you must have an e-Government Password or Mobile Signature.

By using mobile application users can use the most frequently used services, favorite services saved in your profile, can edit your information, get instant notifications, access to information and services on the municipal quickly.

You can download the e-Government Gateway Mobile application from Apple, Android, Huawei stores.

The e-Government Key (e-Devlet Anahtar) application provides an extra single-use password security after logging in to the e-Government Gateway with ID Number and password. Your key from the e-Government Key menu in www.turkiye.gov.tr can activate, then you can generate one-time passwords using this app.

The password generated by the e-Government Key application is not sufficient by itself to enter the e-Government Gateway. In order to log in, you must be logged in with ID Number and password. e-Government Key is an additional security method. In addition, after the e-Government Key feature is activated, the latest version of the mobile application must be installed on your device in order to log in with e-Government mobile applications.

You can download the e-Government Key (e-Devlet Anahtar) application from Apple and Android stores.

Verification of the barcoded documents can be done using e-Government Document Verification Application.

By reading the "DataMatrix" on the document from the camera of your phone or by entering the information yourself, you can understand owner of the document, the date of issue, from which institution it was issued and whether it is a valid document.

You can download the e-Government Document Verification application from Apple and Android stores.

e-Government Portal and the Contact page for problems related questions (https://www.turkiye.gov.tr/iletisim?genel=Bilgiler) are located with information about the problems with the fastest and with our support team, and how to access updated information You can learn about how you can connect. You can fill out the contact form or call the e-Government Gateway Communication Center at 160.

The task of establishing and managing the e-Government Gateway is carried out by the Presidency Digital Transformation Office, and the development and operation of the system is done by TÜRKSAT A.Ş.

Your address information at the e-Government Gateway is your information in the Address Based Population Registration System of the Ministry of Interior General Directorate of Population and Citizenship Affairs. In case your address changes, you can make the address change notification by applying personally to the Ministry of Interior, General Directorate of Population and Citizenship Affairs or by using the Address Change Notification service on the e-Government Gateway. To update your current address in your e-Government Gateway profile; you need to click the "Refresh My Information" button on the user menu "Contact Options" page. If your new address is not visible in the system even though you update with the "Renew My Information" button, you need to apply to the relevant units of the General Directorate of Population and Citizenship Affairs of the Ministry of Interior.

Your contact information on the e-Government Gateway is used to automatically fill in the relevant fields while benefiting from the services and to announce new services added to the e-Government Gateway. Your contact information is never shared with third parties without your consent and is not used for advertising purposes. All mobile phone and e-mail corrections in the communication options section of the e-Government Gateway can only be made when the user account is registered to the e-Government Gateway. After logging in, you can make your updates by clicking on the "Communication Options" area in the user menu area.

It is a secure login method that allows users to verify their identity when they log into your e-Government account.

After you login the e-Government Gateway from your browser, you can manage your two-factor authentication settings via the “Two-Factor Authentication” menu on the Security And Settings page.

When you enable two-factor authentication, you must complete the two-stage security process for logging into your e-Government Gateway account.

In the first stage, you can complete it by using one of the login methods which are the e-Government password, mobile signature, e-signature, ID card or internet banking on the e-Government Gateway login page.

In the second stage, you can complete the login process to your account when you can complete the security process through one of the options listed below that is suitable for your account.

If you have a registered mobile device into your e-Government Gateway account; (You can find information about the registered device from “What is a Registered Device?“ section.)

• By approving the mobile push notification to your registered device,
• By approving from the menu which named as “Mobile Approval“ on the login page of the e-Government Gateway mobile application on your registered device,
• By approving from the menu which named as “Scan QR Code“ on the login page of the e-Government Gateway mobile application on your registered device

If you do not have a registered mobile device into your e-Government Gateway account;

• You can login by entering the verification code that will come via SIM message or text message (SMS) to your phone number which is verified by ID card.

When you want to login to the e-Government Gateway mobile app for the first time after the two-factor authentication is enabled, you are asked whether you want to register the device you have logged in with as your registered device.

You can also make the mobile device you use a registered device by following the steps of My Profile > Two-Factor Authentication > Registered Device in the mobile application.

If you are using two-factor authentication (2FA), you can make your mobile device your registered device and be automatically recognized by the system and login quickly and securely.

If you register the device which has been used as your registered device, when you log in to the mobile application with the same device, you can have two-factor authentication enabled login to your account with just your password without the need to receive a SMS.

When you try to login from a browser or a mobile device other than your registered device, you can complete the login process through one of the options listed;

• By approving the mobile push notification to your registered device,
• By approving from the menu which named as “Mobile Approval“ on the login page of the e-Government Gateway mobile application on your registered device,
• By approving from the menu which named as “Scan QR Code“ on the login page of the e-Government Gateway mobile application on your registered device

You can view or delete your registered device from the “Registered Device“ page in the “Security Settings“ menu.