e-Government Portal Statistics
Statistical information related to the e-Government Gateway is shared to serve as a source for the development of new policies and to provide data for international reports in the field of digital government. Statistical data related to the e-Government Gateway is updated during the first week of each month. The statistics presented are based on data from 30.04.2024
USER STATISTICS
You can access statistical information related to e-Government Portal users.
TOTAL USER COUNT
65.459.705
FEMALE USER COUNT
31.347.843
MALE USER COUNT
34.111.862
LOGIN STATISTICS
You can access statistical information about login methods and service delivery channels to the e-Government Portal.
TOTAL LOGIN COUNT
18.624.281.064
WEB LOGIN COUNT
10.896.205.875
MOBILE LOGIN COUNT
7.728.075.189
SERVICE STATISTICS
You can access statistical information about services offered on the e-Government Portal.
INSTITUTION STATISTICS
You can access statistical information about institutions offering services through the e-Government Portal.
CENTRAL GOVERNMENT AGENCY COUNT
198
UNIVERSITY COUNT
204
MUNICIPALITY COUNT
483
WATER AND SEWERAGE ADMINISTRATION COUNT
30
PRIVATE INSTITUTION COUNT
126
CALL CENTER STATISTICS
You can access statistical information about calls received at the e-Government Portal Call Center, covering all feedback and complaints.
TOTAL CALL COUNT
8.615.013
RESOLVED CALL COUNT
8.615.013
CALLS IN THE RESOLUTION PROCESS COUNT
0
SATISFACTION MEASUREMENT
According to the results of the 'e-Government Portal Satisfaction Survey' conducted based on the data from the e-Government Portal website and mobile application for the year 2022, with feedback and suggestions from 1 million users, the User Satisfaction Rate of the e-Government Portal is 95.3%.
ACCESS TO THE E-GOVERNMENT PORTAL VIA TOGG
The number of accesses to the e-Government Portal via TOGG as of June 21, 2023.